Welcome to our Customer Support Centre

Enter keywords to search our help topics or select from the menu below.

Insurance Options Is insurance included in the daily rate? Do I have to pay a security bond? What excess reduction or collision damage waiver (CDW) options are available? Is insurance different for under 21 year old drivers? Is there an extra charge for drivers under 25? What is personal accident insurance? What is gap cover? Depot and Pick Up Info What are the depot hours? Can I pick up after hours? What if I return the vehicle early? What if I return the vehicle late? Can a friend or relative pick up the vehicle for me? What's included? Are unlimited miles/kilometres included? Is 24-hour assistance included? Are taxes included? Do I have to pay for toll roads? Is insurance included in my rental? Driver Requirements Is my driver's license acceptable? Are there fees for additional drivers? What are the age restrictions for hiring? Payment information How much is the deposit? How to do I pay for my rental? Can I prepay the whole hire now? What is a bond or security deposit? Do one way hire fees apply? Extras What extras are available? Travelling with Children Can I hire baby equipment? What are the legal requirements for baby and booster seats in Australia? What are the legal requirements for baby and booster seats in New Zealand? Vehicle specifications What is average age of vehicles? Trouble shooting Having problems booking? Why canít I open my booking confirmation? Why are there no vehicles available for my travel dates? Can you send me brochures? Why are rates different to those advertised? Discounts and Coupons Why is my discount or coupon code not working? Contact us Further Information

To contact our reservations department or make an enquiry, please either  click here to email us, or call one of the numbers below:


Free Call 1300 34 22 93


Free Call 0800 737 68


Free Call 8088 5225


Free Call 0800 918 154


Free Call 0800 182 8011

Hong Kong

Free Call 800 908 697


Free Call 800 788 483


Free Call 1800805453


Free Call 0800 022 7358

New Zealand

Free Call 0800 556 606


Free Call 800 101 2720

South Africa

Free Call 0800 980 355


Free Call 900 967884


Free Call 020 798 473


Free Call 0800 838 029

UK and Europe

Call +44 02071835587

UK and Ireland

Free Call 0808 234 8955

US and Canada

Free Call 1 866 425 0307


Call +61 2 8507 3007

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